ONPREMISE Music System
Warranty Terms & Conditions

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I. This replacement warranty is limited to repair or replacement of the ONPREMISE Music System or other product at the sole discretion of Nextune. Should the product be found to be defective, Nextune will repair or replace it with a functionally equivalent unit using one of the following options:

(a) Replacement sent of a Refurbished or New Product, using an Overnight Standard Shipping method. The customer has seven-days (7) to return the faulty unit to Nextune. A credit card must first be authorized for the full retail value of the product; if the unit is returned within proper time allowances, no charges will be finalized to the authorized credit card.

(b) Replacement sent of a Refurbished or New Product, using an Overnight Standard shipping method within 1 business day of receipt by Nextune of the faulty unit.

II. This replacement warranty applies to products purchased only through Nextune, Inc., and does not include accessories unless they were originally purchased on the same order. It does not extend to any Product which, in the sole judgment of Nextune, has been subjected to abuse, misuse, neglect, improper hardware or software installation or configuration, improper handling or storage, damage caused by natural or man-made disasters, or any damage due to but not limited to:

(a) Any catastrophic event independent of normal functioning of the hardware such as flooding or other water damage, fire, transient power surges or insufficient line voltage (brown-out) or any event characterized as an “Act of God” causing damage to the Hardware damage.

(b) caused by a software virus obtained from 3rd party software.

(c) a failure to follow instructions contained in the Product manual or other documentation provided with the Product.

The replacement warranty is void if:
(a) the housing of the Product is opened by anyone other than Nextune’s repair department or an authorized repair center.

(b) the Product is modified or disassembled by anyone other than Nextune’s repair department or an authorized Nextune support specialist.

(c) the serial number of the Product is removed or unable to be deciphered.

(d) the returned product is damaged in shipping due to poor packaging.

III. In all cases, Nextune has the right to test and inspect the faulty Product and if in the sole judgment of Nextune the faulty Product is found not to be covered under this replacement warranty (or found not to be faulty), Nextune will invoice accordingly (including, but not limited to charging a shipping and/or service fee). Any outstanding invoices will result in the ineligibility for further replacements or repairs until outstanding invoices are paid. This replacement warranty is only valid if purchased no more than 30 days after the original purchase date of the NEXUS Music System. It becomes effective on the date of purchase of the product and and terminates at the end of the product’s specific warranty length. After termination of this replacement plan, any standard warranty remaining on the Product will apply. The replacement plan replaces any other warranties or guarantees, either express or implied, and specifically excludes, without limitation, warranties of merchantability and fitness for a particular purpose under the uniform commercial code, or arising out of custom or conduct. The rights and remedies provided herein are exclusive and replace any other rights or remedies.

In no event shall Nextune be liable for any indirect or consequential damages, incidental damages, damages to person or property, or effect on business or property, or other damages or expenses due directly or indirectly to the product, except as stated in this replacement plan. In no event shall any liability of Nextune exceed the actual amount paid to Nextune for the product.

(1) Nextune will not be held responsible for shipping delays outside of our control. All shipping charges for units shipped from Nextune and covered by this Replacement plan will be free of charge if shipped within the 50 United States. Items shipped to Canada, or other U.S. territories may incur additional charges, but will not exceed actual shipping costs. Nextune is not responsible for any custom or brokerage fees that may occur. This Rapid Replacement plan is not valid outside of the United States or Canada. Nextune is not responsible for damages incurred during shipping. For deliveries en route to the customer, it is the customer’s responsibility to appropriately file a claim with the shipping company for reimbursement of damaged goods. Nextune will supply a prepaid ground shipping call tag for return shipping within the 50 United States. Customer is responsible for all return shipping outside the 50 United States.

(3) The replacement Hardware need not be new or have an identical make, model or part number. Nextune may in its sole discretion replace the defective Hardware (or any part thereof) with any reconditioned product that Nextune reasonably determines is substantially equivalent (or superior) in all material respects to the defective Hardware. Repaired or replacement Hardware will be warranted for the remainder of the original warranty period from the date of original retail purchase.

(4) Nextune reserves the right to charge a fee in the case of extreme delinquency in returning the item. The charging fee is at the sole discretion of Nextune.

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